Shipping & Delivery

Free worldwide shipping

Shipping is free on every order, wherever you are. No minimum order value, no surcharge at checkout — the price you see on the product page is the price you pay.

Delivery times

All estimates below come from real data on our past orders. They are honest guidance, not a guarantee: once a parcel is with the postal service, the final date depends on the carrier and on customs in your country.

  • Europe — from 7 days
  • USA and Canada — from 14 days
  • United Kingdom — 18 to 24 days
  • Rest of the world — up to 30 days

When your order is dispatched

Everything we sell is made by hand in our own production studio. We keep a good stock level, and almost every item on the site is in stock and ready to ship — in-stock orders leave us within 3 working days. If your size happens to be out of stock, we remake it in 2 to 5 days and ship as soon as it is ready.

Discreet packaging

Every order is packed discreetly in plain packaging. Nothing on the outside of the parcel indicates what is inside.

Tracking your parcel

As soon as your order is dispatched we send you the tracking number, the name of the delivery service and a link where you can follow the parcel. Note that the first tracking update can take a few days to appear while the parcel is still on its way to the sorting centre — this is normal and does not mean anything is wrong.

Carriers and express delivery

  • USA and Canada — standard delivery by USPS.
  • Europe and the UK — standard delivery by Landmark Global.
  • UPS, FedEx and DHL — available on request as a paid express service. Write to us before ordering and we will quote the cost for your country.

If you need your order by a specific date, contact us first. We will tell you honestly whether it is realistic and suggest the fastest option available to you.

If your parcel is late or does not arrive

Please allow the full delivery time above before writing to us — tracking information is often delayed by the postal systems while the parcel is in transit.

  • If the parcel was returned to us because it was not collected in time, we will gladly send it again. The cost of the second shipment is covered by the buyer.
  • If the delay or the return happened through our fault, we re-ship the order at our own cost and keep you updated at every step.
  • In the rare case a parcel is lost in transit, the claim is handled by the postal service, and we help you with everything on our side until it is resolved.

Whatever happens, write to us at novabdsmua@gmail.com — we answer every message and we make sure every parcel reaches its owner.